Questions

    LAY-BY

    We are unable to accommodate requests for layby's.

    We are more than happy to HOLD a painting for 7 days without a deposit.

    I have a painting - can you tell me what it's worth?

    If you already own an artwork and you would like to know the current value - you need to contact a LICENSED ART VALUER. We use and reccommend Banziger Hulme Fine Art Consultants - www.bhfineart.com

    Banzinger Hulme offer a free internet appraisal on your art. Please contact them directly for more info.

    How to Buy

    If you'd like to buy one of the artworks featured on our site, click the "Buy it now" link underneath the painting or call us.

    We will finalise the transaction off-line. We do not yet have e-commerce capability on our website.

    Tax free Sales

    For any puchases made in person within the gallery or within Australia, sales tax must be paid and is already included in the price.

    On leaving Australia, you can claim the sales tax back at the airport. Ask us for details.

    For purchases made from outside Australia we can supply the goods to you Tax Free so the price you pay will be less than the prices on our website. Ask us for details.

    For more information on Australian Customs please click here

    How can I pay for my artwork?

    • Cash ($AUD only)
    • EFTPOS (Australia only)
    • Credit Card (VISA, MASTERCARD or AMEX)
    • Direct transfers into our bank account.
    • Bank Cheque in $AUD
    • PAYPAL
    • Personal or company cheques in $AUD

    Artworks cannot be released until funds are received into our bank account.

    Can the artworks come off their frames?

    All artworks can come off their frames and be rolled in a tube except artworks painted in ochre.

    Delivery Options

    We are happy to help organise delivery of your artwork. The following are some options:

    We use a specialist art courier or TNT overnight first class service for deliveries within Australia and TNT GLOBAL EXPRESS for international deliveries.

    AS A PRICE GUIDE, to send ONE 30x30cm painting rolled in a tube to NORTH AMERICA, EUROPE, UK or IRELAND is $85-$110.

    To send ONE 60x60cm painting rolled in a tube to NORTH AMERICA, EUROPE, UK or IRELAND is $90-$120. These prices EXCLUDE customs clearance & duty if any is applicable. The charges for customs clearance are based on the actual physical time it takes someone to clear your goods through customs of the destination country and therefore cannot be calculated pre shipment.

    We can also send paintings on the frame internationally - however, this can be very expensive and we must have a wooden crate made to size. As a price guide, to send one 120x90cm painting to NORTH AMERICA, EUROPE, UK or IRELAND on the frame, the estimate is $700 - $1000.

    In comparison, to send ONE 120x90cm painting rolled in a tube to NORTH AMERICA, EUROPE, UK or IRELAND is $110 - $140

    These prices are just a guide - for any other enquiries just send us an email - websales@artery.com.au

    What if I don't like the artwork when I receive it?

    If you don't like the painting when you receive it - please advise us within 7 days of receiving the painting.

    All we ask is that you cover the cost of returning the goods to us and send them back in the same condition and by the same method as they were sent to you. We will then give you a refund.

    Authenticity

    Almost every painting comes with a Certificate of Authenticity. Certificates of Authenticity are not usually provided for works 40x40cm and smaller - in this case we provide a profile of the artist wherever this information is available.

    The Certificate of Authenticity includes details regarding the name and language group of the artist, the size and title of the work. We will also provide you with any other information we have on the artist.

    The Artery is an Identeart Accredited Gallery. Identeart is a Federal Government initiative where artworks are catalogued on a centrally held database and the information held in perpetuity by the Australian Government.

    Can you hang my paintings for me?

    Whilst we are good at lots of things - hanging artworks is not one of them!

    In Sydney we use and recommend Stephen Gray from About Picture Hanging 0438 196 435.

    Why does an artist paint a series of artworks with the same subject?

    Traditional Aboriginal artists paint their Dreaming, story or totem.

    Unlike western artists, Aboriginal artists are not at their own free will to paint whatever subject matter they like - they should only paint subject matter which they are permitted to paint as determined by the elders of their community.

    Traditional Aboriginal people are usually given one or more stories or totems by the community elders when they're very young. It is their responsibility to learn every aspect of this part of their culture and they effectively become the custodians of this aspect of their culture which ensures that culture is not lost and is passed on from generation to generation.

    Each artwork is original in its execution because it is not identical to any other painting - however, it may be of the same subject matter. Each painting will differ in the size, scale or detail. Importantly, each artwork is hand-painted by the artist.

    The key difference between western artists and traditional Aboriginal artists are the cultural constraints in which Aboriginal artists paint.

    However, many people see this difference as a distinct advantage and particular stories or totems painted by Aboriginal painters have become highly collectable.