Questions

    REFUNDS / RETURNS POLICY

    If you don't like the painting when you receive it - please advise us as soon as possible (it must be within 7 days of receiving the painting).

    The painting is to be returned in its original condition and undamaged, with all certification and documentation returned. The expense for the return is the responsibility of the customer. Upon receipt of the painting we will then give you a refund less any delivery or associated charges.

    DELIVERIES WITHIN AUSTRALIA

    Once payment has been received, artworks will be dispatched from our gallery in Sydney according to the following guidelines;

    All delivery timeframes subject to change to accommodate public holidays.

    Goods will be delivered Monday to Friday 9am - 5pm.

    PAINTINGS STRETCHED ON THE FRAME, SIZE UP TO 90X60CM OR 0.54m2

    Metro Areas - next working day
    Outside Metro Areas - 2 to 7 working days.
    Remote areas - dependant on courier availability

    PAINTINGS STRETCHED ON THE FRAME, SIZE OVER 90X60CM OR 0.54m2

    Sydney Metro - 1 to 2 working days

    Melbourne Metro
    Brisbane Metro
    Canberra Metro
    Adelaide Metro

    Courier pick up from our gallery every Thursday at 10am and delivery the following tuesday.

    Other locations - to be confirmed by Art Courier availability. If no art courier is available to deliver to your location an alternative delivery method will have to be used.

    PAINTING OFF THE FRAME - ROLLED IN A TUBE

    Metro Areas - next working day

    Outside Metro Areas - 2 to 7 working days

    INTERNATIONAL DELIVERIES

    Once payment has been received, artworks will be despatched from our gallery in Sydney according to the following guidelines;

    All delivery timeframes subject to change to accommodate public holidays.

    Goods will be delivered Monday to Friday 9am - 5pm.

    PAINTING OFF THE FRAME - ROLLED IN A TUBE

    5 to 10 working days

    LAY-BY

    We are unable to accommodate requests for layby's.

    We are more than happy to HOLD a painting for 7 days without a deposit.

    GIFT VOUCHERS

    We offer ARTERY gift vouchers - which can be purchased using all of our accepted payment methods. If you want to get your friend, relative or colleague an artwork, but find it hard to choose, our gift vouchers are the perfect option.

    All vouchers are non redeemable for cash and are valid for 12 months from the date of purchase.

    I have a painting - can you tell me what it's worth?

    If you already own an artwork and you would like to know the current value - you need to contact a LICENSED ART VALUER. We use and reccommend Banziger Hulme Fine Art Consultants - www.bhfineart.com

    Banzinger Hulme offer a free internet appraisal on your art. Please contact them directly for more info.

    How to Buy

    If you'd like to buy one of the artworks featured on our site, click the "Buy it now" link underneath the painting and you will be directed to our online purchasing facility or call us if you would prefer to talk directly to one of our team.

    Tax free Sales

    For any puchases made in person within the gallery or within Australia, sales tax must be paid and is already included in the price.

    On leaving Australia, you can claim the sales tax back at the airport. Ask us for details.

    For purchases made from outside Australia we can supply the goods to you Tax Free so the price you pay will be less than the prices on our website. Ask us for details.

    For more information on the Tourist Refund Scheme please click here.

    How can I pay for my artwork?

    • Cash ($AUD only)
    • EFTPOS (Australia only)
    • Credit Card (VISA, MASTERCARD)
    • Direct transfers into our bank account.
    • Bank Cheque in $AUD
    • PAYPAL

    Artworks cannot be released until funds are received into our bank account.

    Can the artworks come off their frames?

    Almost all artworks available on this website or in our gallery are already stretched on a frame, ready to hang.

    With a few exceptions, all artworks can come off their frames and be rolled in a tube.

    Do you have a painting you want to sell to us?

    The Artery deals ONLY in the primary or first sale of artworks.


    All of our artworks are new.

    We do not deal in the secondary market. We do not take artworks on consignment from individuals wishing to sell their paintings.

    We do not buy artworks from individuals wishing to sell their artworks (with the exception of our artists of course). We support our artists directly and work directly with them to provide them with an ongoing source of income.

    If you have an artwork you wish to sell we recommend contacting an art auction house - google 'art auction house' and approach them directly.

    Authenticity

    Almost every painting comes with a Certificate of Authenticity. Certificates of Authenticity are not usually provided for works 40x40cm and smaller - in this case we provide a profile of the artist wherever this information is available.

    The Certificate of Authenticity includes details regarding the name and language group of the artist, the size and title of the work. We will also provide you with any other information we have on the artist.


    In August 2010, The Indigenous Australian Art Commercial Code of Conduct, was brought in by The Department of Environment, Water, Heritage and the Arts (DEWHA).


    Authenticity - Indigenous Art Code

    The Code aims to contribute to the wellbeing of Indigenous Australians by providing a tool to regulate the conduct of dealers in the Indigenous art industry. This will ensure:

    1. Fair and ethical trade with Indigenous artists;

    2. Transparency with the promotion and sale of Indigenous artwork;

    3. A fair and equitable dispute resolution system for disputes arising under the Code.

    Commercial art dealers including art centres, galleries and individual dealers can show their commitment to fair and transparent business dealings with artist by becoming a Dealer Member of Indigenous Art Code Limited, the public company established to administer the Code. Dealer members are also signatories to the Code.

    The Code is voluntary and will be implemented initially for a two year, self-regulatory period.
Anyone operating in the Indigenous Art Industry (such as dealers, agents, art galleries, auction houses and art centres, wholesalers and retailers of Indigenous art) may apply to the Code Administration Committee to become a signatory to this Code.

    The Artery is a registered signatory of the Code.

    For further information on the Code of Conduct please click here.

    Can you hang my paintings for me?

    For Sydney based customers we use and recommend Stephen Gray from About Picture Hanging
    0438 196 435.

    Why does an artist paint the same subject again and again?

    Traditional Aboriginal artists paint their Dreaming, story or totem.

    Unlike western artists, Aboriginal artists are not at their own free will to paint whatever subject matter they like - they should only paint subject matter which they are permitted to paint as determined by the elders of their community.

    Traditional Aboriginal people are usually given one or more stories or totems by the community elders when they're very young. It is their responsibility to learn every aspect of this part of their culture and they effectively become the custodians of this aspect of their culture which ensures that culture is not lost and is passed on from generation to generation.

    Each artwork is original in its execution because it is not identical to any other painting - however, it may be of the same subject matter. Each painting will differ in the size, scale or detail. Importantly, each artwork is hand-painted by the artist.

    The key difference between western artists and traditional Aboriginal artists are the cultural constraints in which Aboriginal artists paint.

    However, many people see this difference as a distinct advantage and particular stories or totems painted by Aboriginal painters have become highly collectable.