Frequently Asked Questions

Why does an Artist paint the same subject again and again?

Traditional Aboriginal artists paint their Dreaming, story or totem.

Aboriginal artists are encouraged to paint subject matter which they are permitted to paint as determined by the elders of their community.

Traditional Aboriginal people are usually given one or more stories or totems by the community elders when they're very young. It is their responsibility to learn every aspect of this part of their culture and they effectively become the custodians of this aspect of their culture which ensures that culture is not lost and is passed on from generation to generation.

Each artwork is original in its execution because it is not identical to any other painting - however, it may be of the same subject matter. Each painting will differ in the size, scale or detail. Importantly, each artwork is hand-painted by the artist.

The key difference between western artists and traditional Aboriginal artists are the cultural influences Aboriginal artists have.

Many art collectors see this difference between western and traditional Aboriginal as a distinct advantage and particular stories or totems painted by Aboriginal painters have become highly collectable.

Can you hang my artworks for me?

For Sydney based customers we use and recommend Stephen Gray from About Picture Hanging
0438 196 435.

Authenticity

Every painting sold for $250 or more comes with a Certificate of Authenticity.

The Certificate of Authenticity includes details regarding the name and language group of the artist, the size and title of the work. We will also provide you with any other information we have on the artist. 

The Indigenous Art Code aims to contribute to the wellbeing of Indigenous Australian artists by providing a tool to regulate the conduct of dealers in the Indigenous art industry.

In August 2010, The Indigenous Australian Art Commercial Code of Conduct, was brought in by The Department of Environment, Water, Heritage and the Arts (DEWHA). 

The aim of the code is to promote:

IAC

  1. Fair and ethical trade with Indigenous artists;
  2. Transparency with the promotion and sale of Indigenous artwork;
  3. A fair and equitable dispute resolution system for disputes arising  under the Code.

The Artery is a registered signatory of the Code.

For further information on the Indigenous Art Code please click here.

Do you have a painting you want to sell to us?

The Artery deals ONLY in the primary or first sale of artworks.

All of our artworks are new.

We do not deal in the secondary market. We do not take artworks on consignment from individuals wishing to sell their paintings.

We do not buy artworks from individuals wishing to sell their artworks (with the exception of our artists of course). We support our artists directly and work directly with them to provide them with an ongoing source of income.

If you have an artwork you wish to sell we recommend contacting an art auction house - google 'art auction house' and approach them directly.

Can the artworks come off their frames?

Almost all artworks available on this website or in our gallery can come off their stretcher frames. 

 

How can I pay for my artwork?

  • Cash ($AUD only)
  • EFTPOS (Australia only)
  • Credit Card (VISA or MASTERCARD)
  • Direct transfers into our bank account.
  • Bank Cheque in $AUD
  • PAYPAL
  • ZIPPAY (https://zip.co/how-zip-works)

Artworks cannot be released until full payment is received in our bank account.

Tax Free Sales

For any purchases made in person within the gallery or within Australia, sales tax must be paid and is already included in the price.

On leaving Australia, you can claim the sales tax back at the airport via the "Tourist Refund Scheme" (TRS) For the latest information, please google "Australian Tourist Refund Scheme"  or click here.

For purchases made from outside Australia we can supply the goods to you Tax Free so the price you pay will be less than the prices on our website.

The Tax Free Price is applicable to all sales over AUD$300 and is automatically calculated during the checkout process - after you have entered the relevant delivery information.

How to Buy

If you'd like to buy one of the artworks featured on our site, click the "Add To Cart" link underneath the painting and you will be directed to our online purchasing facility. Or call us if you would prefer to talk directly to one of our team.

Can you tell me what my painting is worth?

If you already own an artwork and you would like to know the current value - you need to contact a LICENCED ART VALUER. We use and recommend Banziger Hulme Fine Art Consultants - www.bhfineart.com

Banzinger Hulme offer a free internet appraisal on your art. Please contact them directly for more info.

Gift Vouchers

We offer ARTERY gift vouchers - which can be purchased using all of our accepted payment methods. If you want to get your friend, relative, or colleague an artwork but find it hard to choose, our gift vouchers are the perfect option.

All vouchers are non redeemable for cash and are valid for 3 years from the date of purchase.

Lay-by

You can now lay-by in our online checkout process through Zip Pay. Sign up to Zip Pay to own now and pay later! For more information go to: https://zip.co/how-zip-works

Alternatively, we are more than happy to hold a painting for 7 days without a deposit.

International Deliveries

Once payment has been received, artworks will be dispatched from our gallery in Sydney according to the following guidelines;

All delivery timeframes subject to change.

Please allow 14 days for international deliveries.

Goods will be delivered Monday to Friday 9am - 5pm using either Australia Post or other alternative 'best rate' courier services eg Fedex, DHL, etc.

Delivery tracking information will be sent to you as soon as a delivery has been booked in.

Delivery timeframes are at the discretion of Australia Post / courier companies and unfortunately are out of our control.

All deliveries will require a signature on delivery to ensure you receive your goods and they are not left unattended at your delivery location where they could be stolen.

Be sure to keep checking your email / phone as Australia Post / courier companies may need to contact you to verify your delivery details or make payment for customs clearance charges etc before releasing the goods.

If you require an URGENT delivery or have any other queries please contact us and we will try our best to come up with a solution!

Deliveries within Australia

Once payment has been received, artworks will be dispatched from our gallery in Sydney according to the following guidelines;

All delivery timeframes subject to change. 

Please allow 7-10 days for deliveries within Australia.

Goods will be delivered Monday to Friday 9am - 5pm using either Australia Post or other alternative 'best rate' courier service eg StarTrack, TNT etc.

Delivery tracking information will be sent to you as soon as a delivery has been booked in. 

Delivery timeframes are at the discretion of Australia Post / courier companies and unfortunately are out of our control.

All deliveries will require a signature on delivery to ensure you receive your goods and they are not left unattended at your delivery location where they could be stolen.

If you require an URGENT delivery please contact us and we will try our best to come up with a solution!

Integrity of Pricing

We strive to offer you our best price for an artwork up front so that you know exactly what you can afford. The Sale Price is the final price.

We reduce the price of artworks on a continual basis throughout the year in order to continue to provide ongoing work for artists - it helps nobody having an artwork hang on our gallery walls for years on end. We believe it better for us to make a small margin, sell the artwork, and ask the artist to paint another painting, thereby bringing more money into Aboriginal communities.

Any discounts given on artwork affect ONLY the gallery margin. 

We know this straightforward approach is a bit unusual in the art world but we like to do things differently!

Refunds / Return / Exchange Policy

ARTWORKS purchased via our website:

If you're not completely satisfied with your artwork when you receive it - we are happy to offer a '7 day change of mind' refund or exchange less any return delivery costs.

In addition, we are unable to offer refunds or exchanges for custom made box frames / additional special framing services or installation provided via a third party.

Please advise us as soon as possible that you intend to return or exchange the artwork and we must be notified within 7 days of you receiving the artwork. Proof of delivery may be referenced to verify any claims.

Once you have our approval and acceptance of the return / exchange, goods should then be returned in their original condition and undamaged, with all certification and documentation returned.

The expense for the return is the responsibility of the customer. Upon receipt of the painting we will then provide a refund or exchange, less any delivery costs or other associated charges (including custom box framing, or other special framing, installation services or customs clearance charges).

Proof of purchase must be provided to us for any exchange or refund.

PLEASE NOTE: We are unable to accommodate requests for 'change of mind' exchanges or refunds after 7 days from the date your artwork was received.

 

OTHER GOODS and IN GALLERY ARTWORK PURCHASES:

For refunds or exchanges on any goods purchased in our gallery including giftware and homewares, we are happy to offer a '7 day change of mind' refund or exchange provided that the goods are in original unworn and unused condition and proof or purchase is provided to us.

Once you have our approval and acceptance of the return / exchange, goods should then be returned in their original condition and undamaged, with all certification and documentation returned.

The expense for the return is the responsibility of the customer. Upon receipt of the painting we will then provide a refund or exchange, less any delivery costs or other associated charges (including custom box framing, or other special framing, installation services or customs clearance charges).

Proof of purchase must be provided to us for any exchange or refund.

In addition, we are unable to offer refunds or exchanges for custom made box frames / additional special framing services or installation provided via a third party.

Any return or exchange of goods must take place within 7 days of the date of purchase

PLEASE NOTE: We are unable to accommodate requests for 'change of mind' exchanges or refunds after 7 days from the date of purchase for any in gallery purchases of artwork or other goods.